• In Person: Pay your loan in person using cash or check at any FiCare branch or by visiting a Shared Branch location.
• Payroll Deduction: Set up a direct deposit to your FiCare loan escrow account. It will automatically pay your loan on its due date.
• Recurring Automatic Transfers: Speak to a representative to request an automatic transfer from your savings or checking or set up a recurring transfer within your Online Banking.
• Using Online Banking, Mobile App, or Call24: Complete a one-time loan payment transfer from your FiCare savings or checking account using our online services.
• By Mail: Send check or money order payments to FiCare Federal Credit Union, 3001 W. Dr MLK Jr. Blvd, Tampa, FL 33607
• From Another Financial Institution: You may send a payment from your other bank or credit union using that institution’s payment options, such as Bill Pay or person-to-person payments. Contact that financial institution for details.  Or, click here to use our online service to pay with a non-FiCare debit or credit card (fees apply).

Request a Payoff
Call 813-600-5920 to request a loan payoff. Payoff quotes are given directly to the member or require verifiable written consent to release the quote to a third party.

Payoff Address
Please include the member’s name and account number. If applicable, include the vehicle identification number (VIN) and description (year, make, and model). Mail payments to:

FiCare Federal Credit Union
3001 W. Dr MLK Jr. Blvd
Tampa, FL 33607

Please contact Gina Gerardi or Rosalie Kaylor at 813-600-5920 or by emailing memberservices@ficarefcu.org.

Call 813-600-5920 to speak to a representative. You can also find a Stop Payment form on our Forms page.

Call 813-600-5920 to speak to a representative.

Report a Debit Card Lost or Stolen
During business hours: Call 813-600-5920
After Hours: Call 1-800-417-8715

Call 813-600-5920 Monday – Friday 8:00am to 4:00pm to speak with a representative. You can also find helpful answers to common questions in the FAQs section.

Report Your Debit Card Lost or Stolen
During business hours: Call 813-600-5920
After business hours: Call 1-800-417-8715. During the next business day, call 813-600-5920 to have a new card ordered.

Activate Your Debit Card or Change Your PIN
Call 1-800-992-3808. When calling this line, you must call from the phone number FiCare has on file for your account.

 

Report Your Credit Card Lost or Stolen

During business hours: Call 813-600-5920
After business hours: Call 1-855-723-2821. During the next business day, call 813-600-5920 to have a new card ordered.

For your safety and security, our representatives do not provide balance and transaction information over the phone. You may obtain your account balances and to transfer funds by calling the automated Call24 voice response system at 1-800-544-0945. You may also find this information by logging into Online Banking or using the Mobile Banking app.